Description
The Fanvil X2P is an IP phone designed specifically for call centers. With no conventional handset, it is driven through a headset: two RJ9 ports with EHS support, one for the agent and one for the supervisor who wants to listen in or coach a conversation, plus a 3.5 mm headset jack. A second 3.5 mm jack takes a foot pedal, which lets the agent answer with the foot while keeping both hands on the keyboard. The 2.8-inch color display (320 x 240 pixels) presents call information clearly. The phone handles 2 lines, a 500-entry phonebook and SRTP, HTTPS and TLS protection, with VLAN and QoS. Two 10/100 network ports with built-in PoE keep cabling down to one socket; a 5 V / 0.6 A power adapter, not included, remains possible. Management through the web interface or auto-provisioning, power consumption of 2.5 W.
Specifications
| Reference | X2P |
|---|---|
| Brand | Fanvil |
| Manufacturer order code | X2P |
| Type | Call center SIP phone |
| EAN code | 6937295601084 |
| Lines | 2 |
| Display | 2.8" color, 320 x 240 pixels |
| Phonebook | 500 entries |
| Headset | 2 x RJ9 with EHS (agent and supervision), 3.5 mm jack |
| Foot pedal | 3.5 mm jack |
| Network | 2 x RJ45 10/100, VLAN, QoS |
| Security | SRTP, HTTPS, TLS |
| Management | Web interface, auto-provisioning |
| Power | PoE 802.3af, optional 5 V / 0.6 A power adapter |
| Power consumption | 2.5 W |
| Dimensions | 101 x 147 x 107 mm |
| Packed weight | 0.596 kg |
Use and tips
The X2P equips telesales, customer service, appointment-setting and remote secretarial floors where every agent works with a headset and a keyboard all day. Its small footprint frees the desk, the pedal lets the agent answer without stopping typing, and the second headset port serves for training or double listening by the supervisor. On a PoE switch, no power adapter is needed; otherwise plan the 5 V / 0.6 A adapter, sold separately. Pair it with the Fanvil HT302 binaural wired headset with RJ9 connection.
Frequently asked questions
Which PBX or provider does this phone work with?
With any SIP-compatible IP PBX or VoIP service (3CX, Asterisk, hosted Centrex). Tell us about your setup through our contact page and we confirm compatibility before you order.
What is the second headset port for?
For supervision: a manager or a trainer plugs in their own headset to listen to the agent's conversation. Both RJ9 ports support EHS, and a 3.5 mm jack additionally takes a call-answering foot pedal.
What is the warranty?
Two-year statutory conformity warranty, plus the Fanvil manufacturer warranty under its own terms.
Where are the firmware, manuals and guides?
Fanvil provides the firmware, user manual and administrator guide of this phone free of charge: our Fanvil support page takes you straight to the documents for this model.
