How do I find the right supply?
Enter the complete device model or full supply reference. Fuzzy matching is disabled for this journey.
What happens when equipment is discontinued?
Clearly labelled successors or alternatives may appear for equipment. Features, accessories and service terms must be checked before ordering.
Which payment methods are planned?
Card payment is made when the order is placed, regardless of immediate availability. Bank transfer is due before dispatch. Administrative payment is reserved for eligible public bodies, which should create a customer account first.
What are the delivery charges?
Eligible standard parcels are charged by total weight, from €9.90 excl. VAT up to 10 kg to €59.70 excl. VAT up to 90 kg. Eligible kiosks cost €79 excl. VAT per order, plus shipping for any standard items. A €25 excl. VAT surcharge applies once to standard shipping for Corsica and applicable islands.
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Do you deliver to collection points?
Collection points cannot be selected at checkout. Depending on the carrier and parcel, this option may be offered through tracking after dispatch. If absent, follow the carrier’s redelivery or collection instructions.
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Why does my order arrive in separate parcels?
Items may ship from our stock or directly from suppliers and arrive separately on different dates. The charges shown before payment cover the whole order.
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Why do I need a shipping quote?
A quote is required for standard items totalling over 90 kg, an indivisible standard item over 30 kg, oversized or quote-only products and destinations outside the rate area. Your basket is saved. Our team prepares a quote; payment is not requested before the charge is reviewed and you agree.
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How do Dakota Points work?
Eligible purchases automatically earn Dakota Points. Your balance is available in your account, and current rewards are shown in the basket.
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Can I conceal the contents with outer packaging?
Yes, when every physical item and the delivery method are eligible. The flat fee is charged once per order.