Skip to Content

BlueDakota help

Find the right answer quickly.

Product selection, orders, payment, delivery and support: follow the right path.

FAQ

Common questions

Clear answers before ordering.

How do I find the right supply?

Enter the complete device model or full supply reference. Fuzzy matching is disabled for this journey.

What happens when equipment is discontinued?

Clearly labelled successors or alternatives may appear for equipment. Features, accessories and service terms must be checked before ordering.

Which payment methods are planned?

Card payment is made when the order is placed, regardless of immediate availability. Bank transfer is due before dispatch. Administrative payment is reserved for eligible public bodies, which should create a customer account first.

What are the delivery charges?

Eligible standard parcels are charged by total weight, from €9.90 excl. VAT up to 10 kg to €59.70 excl. VAT up to 90 kg. Eligible kiosks cost €79 excl. VAT per order, plus shipping for any standard items. A €25 excl. VAT surcharge applies once to standard shipping for Corsica and applicable islands.

See full rates including VAT

Do you deliver to collection points?

Collection points cannot be selected at checkout. Depending on the carrier and parcel, this option may be offered through tracking after dispatch. If absent, follow the carrier’s redelivery or collection instructions.

See full rates including VAT

Why does my order arrive in separate parcels?

Items may ship from our stock or directly from suppliers and arrive separately on different dates. The charges shown before payment cover the whole order.

See full rates including VAT

Why do I need a shipping quote?

A quote is required for standard items totalling over 90 kg, an indivisible standard item over 30 kg, oversized or quote-only products and destinations outside the rate area. Your basket is saved. Our team prepares a quote; payment is not requested before the charge is reviewed and you agree.

See full rates including VAT

How do Dakota Points work?

Eligible purchases automatically earn Dakota Points. Your balance is available in your account, and current rewards are shown in the basket. Learn more

Can I conceal the contents with outer packaging?

Yes, when every physical item and the delivery method are eligible. The flat fee is charged once per order.

Recycling by brand

Return conditions vary by manufacturer, product and quantity. Always check the eligibility rules of the relevant programme.

A clear return journey

Choose the right route before returning

Identify the brand and product type, check the current conditions, then prepare collection or shipment.

1Identify the brand 2Check the conditions 3Prepare the return
CONIBI

Multi-brand collection for professionals

CONIBI organises the return of used original supplies from several partner brands. Free collection, minimum quantities and acceptance depend on the selected route and shipment compliance.

Check eligibility conditions

CONIBI partner brands sold by BlueDakota

BrotherCanonEpsonKyoceraLexmarkRicohToshibaXerox

For OKI, compatible products or any unlisted brand, we check the appropriate route case by case. Free collection is not assumed. Contact us.